We started looking for homes in early 2020. We had not yet found an agent, but struck up a conversation with her at an open house. My husband and I immediately noticed how real she was: she was truthful and did not try to “sell” us, either on the home or on her as an agent. As a result, we asked her to represent us. I cannot express how amazing she is and how rare as an agent: kind, thoughtful, realistic, honest, easy to work with. I cannot recommend her more highly.
I couldn't imagine getting through this without her! Her knowledge of short sales is unsurpassable and anyone who uses Susanna for this type of sale would be very lucky!
She was fantastic. She kept us updated on everything relevant to the transaction, ensured (meticulously) that Seller and the condo management team completed all pre-closing fixes, and liaised with the mortgage team and the title company (including ensuring a smooth remote closing). Even after closing, she continues to keep us updated and to see us through our move-in transition.
Professional, prompt, and knowledgable. Everything you would want in a realtor. Her pleasant approach, advice, and attention to detail made our transaction enjoyable and flawless.
She showed her value from the minute we met and continued to maintain a high level of professionalism. Susanna was knowledgeable, practical, and had a deep understanding of what our plans and goals were and offered us tailored advice with that in mind. We understood that Susanna deals in the high end market and while we weren’t shopping in that particular market she made us feel like her top clients and I can not stress enough how important an intangible like that is. The guidance provided was just that, guidance. Susanna would field all of our questions with a number of different options that would apply to us and would use her vast knowledge to come up with solutions. I could go on and on but at the end of the day Susanna provided a service and a team environment that met all of our needs and you really can’t put a dollar amount on the feeling of a strong team behind you. “You are the star of the show” is what she’d say and how she made us feel.
She did a superb job in advising and negotiating from open house through settlement and well beyond. Her expertise in luxury real estate contract management, marketing and transactions is stellar and her customer service has been impeccable. She puts a great deal of attention into every detail at each and every step of the process with a fantastic level of availability at every turn. I highly recommend Susanna.